2 Year Free Warranty
ICAN warranty wheels against manufacturing defects, for a period not to exceed two years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.
Wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us.
Failure to use the provided warranty card will void your warranty.Save your dated receipt for proof of purchase.
Your wheels are covered against manufacturing defects found within two years. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at email@example.com
|Manufacturing Defects Within 2 year||We will replace the faulty component and pay shipping cost both ways.|
|After 2 Year||Maintenance, upgrade, and repair service at minimal cost.|
|What's Not Covered||Normal Wear and Tear|
- Misuse (Jumping, trick riding, etc.)
- Modification of wheels
- Tire pressure exceeding 140psi
- Improper assembly
- Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
- Use of brake pads not designed for carbon wheels
- Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
- Products which have been incorrectly installed and/or adjusted.
- Issues brought about by neglect or poor maintenance.
- Surface finish and cosmetic treatments (anodizing, decals, etc.)
- Crash damage.
- All other bicycle components
- Consequential or incidental damages (where applicable)
ReturnsIn the event of a manufacturing defect, ICAN will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs.
1.ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.
2. Refund will be granted after we receive the returned items in original condition.
3. New items or Repaired items will be shipped to you as soon as we receive the items for replacement.
Name: Chen Shaofeng, 陈少丰
Address: 5th Floor, B6 Building, Yinlong Industrial Zone, Longdong Community, Longgang District 龙岗区龙岗街道银龙工业园B6栋5楼东
City: Shenzhen，Guangdong, 广东深圳市
Post code: 518116
Country: China, 中国
Phone number: +86 135 1009 8908
Ps: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.